SHIPPING POLICY

We're proud to offer ✈️worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.

Processing Time:

We do our best to process & ship all orders as soon as possible. Most orders are processed within 48 hours.

📦Tracking your order: 
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped. 
You can also track your order using your tracking number here. 

Lost / Stolen package:

  • Our Customer satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
  • If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
  • If you have entered the wrong shipping information, you are not eligible for a reshipment or a refund. 

 

STANDARD SHIPPING TIMES:

USA & Canada 7-15 days
Europe 7-12 days
*Europe Plus 8-25 days
Australia & New Zealand 7-15 days
Hong Kong, Singapore 7-10 days
Latin America 8-25 days
Rest of the world 8-25 days

*Europe Plus: Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Cyprus, Faroe Islands, Georgia, Gibraltar, Guadeloupe, Guernsey, Vatican City, Iceland, Isle of Man, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, North Macedonia, Réunion, San Marino, Serbia.

*Local holidays in origin countries that may cause a delay in shipping are not considered business days. 

Orders exceeding $1000 USD may take up to 30 days or longer to deliver regardless of the destination country.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

📩If you are on this page, we assume something with your order went wrong. When in doubt, contact one of our friendly customer care reps at support@colnice.com or our Contact Us Page.